Ordering Guideline

ORDERING GUIDELINE

General Policy

​Business Hours & Delivery
Please work with your sales representative to schedule an arrival time that allows ample time for setup. Deliveries are allotted a 30-minute window: between 30 minutes before and 30 minutes after your scheduled arrival time.

Sales Office:                                      Monday to Friday               8:00 AM to 5:00 PM

Operation:                                        Monday to Friday                7:00 AM to 5:00 PM

                                                             Saturday & Sunday             Event & Reserved order Only

​* During off hour, please send in email for catering order at service@everfreshcatering.com

*After-hour order may be placed via online, web or email. Order confirmation will be sent next day.

MINIMUM ORDER

Please refer to menu specific item & category

CANCELLATION – DROP OFF

Drop Off Catering: There is no cancellation fee as long as the order is cancelled day prior to the event. However, there will be 100% charge on the invoice if the order is cancelled on the same day, including inclement weather.

Same day Cancellation will result in 100% of invoice.

DELIVERY

Please work with your sales representative to schedule an arrival time that allows ample time for setup. Deliveries are allotted a 30-minute window: between 30 minutes before and 30 minutes after your scheduled arrival time.

BILLING

Company check and all major credit cards are accepted.
House account balance are due Net 30 days. 8% finance charge will apply from the date of the invoice on all unpaid balance past 30 days.

PRESENTATION

All orders will be presented on high-quality disposable platters & pans with pop-off lids. We also offer Chafer and upscale ceramic platter presentation at nominal fee. Please refer to sales associate. All orders will be presented on high-quality disposable platters & pans with pop-off lids. We also offer Chafer and upscale ceramic platter presentation at nominal fee. Please refer to sales associate.